Data Protection
Privacy Policy – How jitaber Collects, Uses, and Protects Your Data
Your privacy matters to us. This Privacy Policy explains exactly what personal information jitaber collects from players in Bangladesh, why we collect it, how we use and store it, and what rights you have over your own data. We are committed to handling your information with transparency and care.
Key Commitments
Our Privacy Principles at a Glance
The following cards summarise the core principles that govern how jitaber approaches player data. These are brief overviews — the complete legal text for each area appears in the sections below.
Minimal Data Collection
jitaber collects only the personal information that is strictly necessary to operate your account, process payments, and comply with anti-money laundering requirements. We do not collect data beyond what the platform genuinely needs to function.
SSL-Secured Transmission
All personal data transmitted between your device and jitaber's servers is protected by industry-standard SSL (Secure Sockets Layer) encryption. Your login credentials, payment details, and account information are never sent in plain text over any network.
No Unauthorised Selling
jitaber does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is shared only with carefully selected service partners who are contractually bound to use it solely for the purpose of supporting jitaber operations.
Your Rights Are Real
You have the right to access, correct, and request deletion of the personal data jitaber holds about you. You can also object to certain types of data processing. We take these rights seriously and respond to all valid data requests within a reasonable timeframe.
Defined Retention Periods
We do not keep your personal data indefinitely. jitaber maintains defined retention schedules for different categories of data, and data that is no longer required for its original purpose is securely deleted or anonymised in accordance with our internal data management policies.
Transparent Cookie Use
jitaber uses cookies and similar technologies for session management, platform analytics, and fraud prevention. We explain clearly what each category of cookie does and how long it persists. You can manage your cookie preferences through your browser settings at any time.
Section 1
Information We Collect
When you interact with the jitaber platform — whether during registration, account use, payment processing, or customer support contact — we collect various categories of personal information. The specific data collected depends on the nature of your interaction with the platform.
Registration and Account Data
When you create a jitaber account, we collect your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and a username and password of your choosing. This information is required to create and manage your account, verify your identity, and ensure compliance with our age verification obligations. Providing false information during registration is a breach of our Terms & Conditions and may result in account closure.
Identity Verification (KYC) Documents
As part of our Know Your Customer (KYC) process, we may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or birth certificate. We may also request evidence of ownership of your registered payment method, such as a screenshot of your bKash or Nagad account details. These documents are collected for the purposes of identity verification, fraud prevention, and compliance with anti-money laundering obligations.
Financial and Transaction Data
We collect records of all deposits, withdrawals, and betting transactions conducted through your jitaber account. This includes the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store full payment instrument credentials — payment processing is handled through the payment providers' own secure systems.
Device and Technical Data
When you access jitaber, our systems automatically collect certain technical information about your device and connection, including your IP address, browser type and version, device type (mobile or desktop), operating system, screen resolution, and the Bangladeshi mobile network you are using (such as Grameenphone, Robi, Banglalink, or Teletalk). This data helps us detect fraudulent access, optimise platform performance, and diagnose technical issues.
Behavioural and Usage Data
We collect data about how you use the jitaber platform, including pages visited, games played, bets placed, session duration, click patterns, and navigation paths. This data is used in aggregate to improve our services, personalise your experience, and identify unusual activity that may indicate account compromise or platform abuse.
Communications Data
When you contact jitaber's support team — whether by email or through any in-platform messaging facility — we retain records of those communications, including your enquiry and our response. This helps us maintain continuity of support and refer to prior interactions when resolving ongoing issues.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Account Data | Name, date of birth, mobile number, address | Account creation, age verification, KYC |
| Identity Documents | NID, passport, payment method screenshot | KYC compliance, fraud prevention |
| Financial Data | Deposit/withdrawal records, transaction IDs | Payment processing, AML compliance |
| Technical Data | IP address, device type, browser, OS | Security, fraud detection, diagnostics |
| Behavioural Data | Pages visited, games played, session length | Platform improvement, personalisation |
| Communications | Support emails, chat logs | Customer service continuity |
Section 2
How We Use Your Data
jitaber processes your personal information only for legitimate, defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following describes the primary ways in which jitaber uses the information we hold about you.
Account Administration
Your registration and account data is used to create and maintain your jitaber account, verify your identity and age, manage your preferences, and facilitate your access to betting and casino services. This is the foundational purpose for which account data is collected and processed.
Payment Processing and Financial Compliance
Transaction data is used to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank accounts, to maintain accurate financial records, and to satisfy our obligations under applicable anti-money laundering and counter-terrorism financing requirements. Financial records are retained for the period required by these obligations, which may extend beyond the active life of your account.
Fraud Prevention and Platform Security
Technical and behavioural data is used to monitor the platform for suspicious activity, detect and prevent fraud, identify the use of multiple accounts, flag potentially compromised accounts, and protect the integrity of our sports betting and casino services. Where suspicious activity is detected, jitaber may share relevant data with law enforcement or regulatory authorities as required.
Responsible Gaming Monitoring
jitaber uses account and behavioural data to monitor for signs of problem gambling, including unusual increases in deposit frequency or size, extended uninterrupted play sessions, and patterns consistent with compulsive gambling behaviour. Where our monitoring systems flag a concern, our responsible gaming team may reach out to the affected player to offer information, tools, or support.
Marketing and Promotional Communications
With your consent, jitaber may use your contact details to send you information about promotions, bonuses, new games, and platform updates relevant to the Bangladesh market — including BPL match-day offers, Eid promotions, and seasonal bonuses. You may withdraw your consent to marketing communications at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
Platform Improvement and Analytics
Aggregated and anonymised behavioural data is used to analyse how players interact with jitaber, identify popular game categories, improve navigation and user experience, and make informed product development decisions. Where data is used for analytics purposes, it is processed in aggregate form and is not linked back to individual players.
Legal Obligations and Dispute Resolution
jitaber may use and retain your personal data to the extent required by applicable law, to respond to legal proceedings or regulatory enquiries, to enforce our Terms & Conditions, or to resolve disputes arising from your use of the platform. In such cases, data retention extends to the period necessary to conclude the relevant legal or regulatory process.
Section 3
Data Sharing and Disclosure
jitaber does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your information may, however, be shared with carefully selected third parties in the following defined circumstances.
Payment Service Providers
To process deposits and withdrawals, jitaber shares relevant transaction data with your chosen payment service provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or City Bank. These providers receive only the data they need to facilitate the specific transaction and are bound by their own privacy and data protection obligations.
Game Technology Providers
The casino and slot games available on jitaber are powered by third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. When you play these games, certain session data — such as a player session token and game result records — is shared with the relevant provider to facilitate gameplay and verify outcomes. These providers are contractually prohibited from using this data for any purpose beyond game delivery.
Identity Verification Partners
jitaber may engage third-party identity verification services to assist with KYC processing. These partners receive identity document data solely for the purpose of verification and are bound by strict data handling agreements. They do not retain your documents beyond the period required to complete the verification process.
Legal and Regulatory Disclosure
jitaber may disclose your personal data to law enforcement agencies, regulators, or other government bodies where we are legally required to do so, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other unlawful activity. We will not disclose more information than is strictly required in such circumstances.
Business Transfers
In the event that jitaber undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change that materially affects the handling of your personal data, and the incoming entity will be bound by the terms of this Privacy Policy or a policy providing equivalent protections.
Section 5
Data Retention and Storage
jitaber retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following outlines our standard retention approach by data category.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account and Registration Data | Duration of account + 5 years after closure | Legal obligation, dispute resolution |
| KYC / Identity Documents | 5 years from submission or account closure | AML compliance requirements |
| Financial Transaction Records | 7 years from transaction date | Financial regulatory requirements |
| Technical / Device Data | Up to 12 months from collection | Security, fraud detection |
| Behavioural / Usage Data | Up to 24 months in identifiable form | Platform improvement, responsible gaming |
| Support Communications | 3 years from last interaction | Dispute resolution, service improvement |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
When data reaches the end of its retention period, jitaber will either securely delete it or anonymise it so that it can no longer be linked to an individual player. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.
All personal data collected from players in Bangladesh is stored on servers protected by access controls, encryption at rest, and regular security auditing. jitaber takes reasonable technical and organisational measures to protect stored data from unauthorised access, accidental loss, or destruction.
Section 6
Your Data Rights
jitaber recognises that you have rights over the personal data we hold about you. We are committed to facilitating the exercise of those rights in a straightforward and timely manner. The following describes the rights available to jitaber players.
- Right of Access: You may request a copy of the personal data jitaber holds about you at any time. We will provide this in a clear, readable format within a reasonable period of receiving your verified request.
- Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Account details such as your registered phone number or address can often be updated directly within your account settings.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the processing was unlawful. Note that certain categories of data — particularly financial records and KYC documents — must be retained for defined periods under our legal obligations and cannot be deleted on request during those periods.
- Right to Restrict Processing: In certain circumstances, you may ask jitaber to restrict the processing of your personal data — for example, while a correction request is being verified, or where you contest the lawfulness of processing but do not wish for the data to be deleted.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on jitaber's legitimate interests, though this right is subject to our ability to demonstrate compelling legitimate grounds that override your interests.
- Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact the jitaber data team at [email protected] with the subject line "Data Rights Request". To protect your privacy, we will need to verify your identity before processing your request. We aim to respond to all valid data rights requests within 30 days. In complex or high-volume situations, this period may be extended by a further 30 days, and you will be notified accordingly.
Section 7
Data Security Measures
jitaber implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, we take our data protection responsibilities seriously and continuously review and update our security practices.
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your device and jitaber's servers is encrypted using TLS (Transport Layer Security). The padlock icon visible in your browser's address bar confirms that your connection to jitaber is encrypted.
- Encrypted Data Storage: Sensitive personal data stored on jitaber's servers — including identity document data and financial records — is encrypted at rest using industry-standard encryption algorithms.
- Access Controls: Access to player personal data within jitaber's internal systems is restricted to authorised personnel on a strict need-to-know basis. Access logs are maintained and reviewed periodically.
- Intrusion Detection: jitaber's technical infrastructure is monitored around the clock for signs of unauthorised access, unusual traffic patterns, or security incidents. Automated alerts are triggered when anomalous activity is detected.
- Secure Password Storage: Account passwords are stored using one-way cryptographic hashing. jitaber staff cannot view your password — only you know it. If you forget your password, it must be reset rather than retrieved.
Organisational Safeguards
Internal access to personal data is governed by a data access policy. Staff members who handle player data are trained in data protection principles and are contractually bound to confidentiality obligations. Third-party service providers who access player data on jitaber's behalf are subject to data processing agreements that specify their obligations and restrict their use of data to defined purposes.
Reporting a Security Concern
If you believe your jitaber account has been compromised, or if you discover a security vulnerability on the jitaber platform, please report it immediately to [email protected]. We take all security reports seriously and will investigate promptly. In the event of a data breach that is likely to affect your rights or interests, jitaber will notify affected players without undue delay.
Section 8
Updates to This Privacy Policy
jitaber reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When we make material changes to this Policy, we will update the effective date at the top of the page and, where appropriate, notify registered players via their registered contact details or through an in-platform notice.
Your continued use of jitaber following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your personal information. If you disagree with any changes to this Policy, you should stop using the platform and may contact us to request account closure.
This Privacy Policy was last reviewed and is effective as of 1 January 2026. Previous versions of this Policy are available upon written request to [email protected].
If you have any questions, concerns, or feedback about this Privacy Policy or about the way jitaber handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including during BPL and IPL match seasons and Bangladeshi public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).
Ready to Explore jitaber Responsibly?
Now that you understand how we handle your data, you can enjoy jitaber's cricket betting, casino games, and slots with confidence. Visit our FAQ for quick answers, or log in to get started.
18+ only. Please gamble responsibly.